93bd Responsible Gaming — Stay in Control
Gambling at 93bd is meant to be entertaining. We provide the tools, information, and support every player needs to keep it that way — including deposit limits, session controls, time-outs, and self-exclusion.
Our Commitment to Responsible Gaming
93bd believes that gambling, when approached as a form of entertainment with clear personal boundaries, can be an enjoyable leisure activity for adults in Bangladesh. However, we also recognise that for a small number of people, gambling can become problematic. Our responsible gaming programme is built on the principle that every player deserves access to the tools and information needed to make informed choices about their gambling activity.
This page explains how 93bd approaches responsible gaming, the tools available to all registered players, the warning signs of problem gambling, and how to access support if gambling is negatively affecting your life or the life of someone you care about. We encourage every player — whether you are new to the platform or a long-term member — to read this page in full and to make use of the tools available.
Player Protection Tools
How to Set Your Responsible Gaming Limits
Setting up your personal responsible gaming limits on 93bd is straightforward. Follow these steps to put your preferred controls in place:
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1
Log In to Your Account
Visit the 93bd Login page and sign in with your registered mobile number and password. New players must first complete registration and age verification before limits can be set.
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2
Go to Account Settings
Navigate to the Responsible Gaming section within your account dashboard. This section is always accessible from the main menu once you are logged in.
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3
Choose Your Limit Type
Select whether you want to set a deposit limit, session time limit, time-out, or self-exclusion. Each tool has its own settings screen with clear instructions on how it works and when it takes effect.
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4
Confirm Your Selection
Review and confirm your chosen limit or exclusion. Limit reductions and time-outs take effect immediately. Self-exclusion requests are processed by the support team and typically activated within one hour of confirmation.
Recognising the Warning Signs of Problem Gambling
Problem gambling does not always look the same from the outside. It can develop gradually and may be difficult to recognise in yourself. The following are common warning signs that gambling may be becoming harmful:
- Spending more time or money on gambling than you originally intended, and finding it difficult to stop once you have started a session.
- Gambling with money that was intended for essential expenses such as rent, food, bills, or family obligations, or borrowing money in order to gamble.
- Chasing losses — continuing to gamble or increasing your bet sizes in an attempt to win back money you have already lost.
- Feeling anxious, irritable, or restless when you are not able to gamble, or gambling as a way of dealing with stress, low mood, loneliness, or other negative emotions.
- Concealing your gambling activity from family, friends, or colleagues — including lying about how much time or money you spend on gambling.
- Gambling is consistently the first thing you think about when you wake up, or thinking about gambling occupies your mind during work, study, or time with family.
Self-Exclusion — Taking a Longer Break
Self-exclusion is the most comprehensive responsible gaming tool available on 93bd. It is designed for players who feel that their gambling has reached a point where they need a sustained, enforced break from the platform.
93bd offers the following self-exclusion options:
- Temporary self-exclusion: Choose a period of between 1 month and 12 months. Your account will be suspended for the entire elected period. You will not be able to log in, place bets, or access your account balance during this time.
- Permanent self-exclusion: This option closes your account indefinitely. It cannot be reversed at any future point. Any outstanding balance at the time of permanent exclusion will be returned to your registered payment method after any applicable review period.
- Cool-off period: A shorter 24-hour to 7-day break that gives you time to step back and reassess without fully suspending your account. This is suitable for players who need a brief pause rather than a full exclusion.
To request a self-exclusion, contact the 93bd support team via live chat or email [email protected] with the subject line "Self-Exclusion Request". Our team will acknowledge your request within one hour and activate the exclusion promptly. Please note that 93bd will not contact you with promotional material during any active self-exclusion period.
Getting Support — You Are Not Alone
93bd Live Chat Support
Our support team is available 24 hours a day, 7 days a week. If you are concerned about your gambling or someone else's, you can speak to a trained team member at any time via the live chat function on the platform. All responsible gaming conversations are handled with complete confidentiality.
Email Support
For responsible gaming queries or self-exclusion requests, you can also reach us by email: [email protected]
Account Self-Help Tools
Log in to your 93bd account at any time to access your session history, adjust your deposit limits, activate a time-out, or initiate a self-exclusion directly from the Responsible Gaming section of your account dashboard. These tools are available without needing to contact support first.
If you feel that you or someone you know is in immediate distress related to gambling, please prioritise reaching out for help. You do not need to be in a crisis situation to contact our team — early conversations are always better than waiting until problems become severe.
Our Pledge to Every 93bd Player
93bd pledges to maintain and continuously improve the responsible gaming tools available to all players. We review our responsible gaming programme on a regular basis to ensure it reflects current best practices and the needs of our player community in Bangladesh.
We will never send promotional materials to any player who has activated a time-out or self-exclusion. We will never pressure players to chase losses, increase bet sizes, or deposit more than they are comfortable with. We will respond to every responsible gaming contact with care, empathy, and without judgement — regardless of the size of the account or the player's history with the platform.
Playing at 93bd should always feel like a choice — something you do because you enjoy it, on your own terms, within limits you are comfortable with. If that ever stops feeling true, we want to hear from you. Our team is here to help, not to judge.
Play Smart — Explore 93bd Responsibly
Gambling is more enjoyable when you stay in control. Browse our games, check the FAQ for common questions, or visit the casino — always within your personal limits.
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