93bd Privacy Policy — How We Handle Your Data

This Privacy Policy ("Policy") describes how 93bd ("the Platform", "we", "us", or "our") collects, uses, stores, shares, and protects personal information provided by or collected from users ("you" or "the Player") of the 93bd website at 93bd.bio and all related services (collectively, the "Service"). This Policy forms part of and should be read alongside the 93bd Terms and Conditions.

By accessing or using the 93bd Service, you acknowledge that you have read and understood this Policy, and you consent to the collection and use of your personal information as described herein. If you do not agree with the terms of this Policy, you should not use the Service. For players who are existing account holders, continued use of the Service following the publication of an updated Policy constitutes acceptance of the revised terms.

93bd collects personal information from you in the following categories. We collect only what is necessary to provide the Service and to comply with our legal obligations:

• Registration Information: When you create a 93bd account, we collect your full name, date of birth, mobile phone number, and a password of your choosing. This information is necessary to create and manage your account and to verify that you meet the minimum age requirement of 21 years.
• Identity Verification (KYC) Documents: To process withdrawals and comply with anti-money-laundering obligations, we collect copies of government-issued identification documents such as your National Identity Card (NID) or passport, and in some cases proof of ownership of the payment method used for deposits (for example, a screenshot of your bKash or Nagad account showing your registered name).
• Transaction and Financial Data: We record all deposit and withdrawal transactions on your account, including the amount, timestamp, payment method, transaction reference number, and the outcome of each transaction. This data is necessary for account management, dispute resolution, and regulatory compliance.
• Gameplay and Betting Data: We record your gameplay activity, including the games you play, bet amounts placed, outcomes, session durations, and use of any bonuses or promotions. This data is used to operate the platform, calculate payouts, manage your VIP tier status, and detect unusual or potentially harmful betting patterns for responsible gaming purposes.
• Technical and Device Data: When you access 93bd via a web browser, we automatically collect certain technical information including your IP address, device type, operating system, browser type and version, screen resolution, and session activity logs. This data is used to maintain platform security, detect fraud, and optimise the platform's performance across the range of devices used by Bangladeshi players.

We do not collect sensitive personal information such as biometric data, religious or ethnic background, political opinions, or health-related data. Where you voluntarily provide information that falls into a sensitive category during a support interaction (for example, disclosing a health condition when requesting a responsible gaming tool), that information will be used only for the specific purpose for which it was disclosed and will not be retained beyond what is necessary to fulfil that purpose.

The personal data collected by 93bd is used exclusively for the following purposes. We do not use your personal data for any purpose that is not listed below:

• Account creation, maintenance, and management: to create your 93bd account, authenticate your login sessions, manage your account balance, process your VIP tier status, and communicate important account notifications such as deposit confirmations, withdrawal updates, and security alerts.
• Payment processing and financial record-keeping: to process your deposit requests via bKash, Nagad, Rocket, Upay, and Bangladeshi bank transfer, to process withdrawal requests, to maintain accurate financial records of all transactions on your account, and to investigate and resolve any payment disputes.
• Identity verification and fraud prevention: to verify your age and identity as part of the KYC process, to detect and prevent fraudulent activity on your account, to investigate suspicious transactions, and to fulfil our obligations under applicable anti-money-laundering and counter-terrorism-financing regulations.
• Responsible gaming management: to monitor gameplay patterns for signs of problem gambling, to facilitate deposit limit settings, session time reminders, and self-exclusion requests made by players, and to flag accounts where responsible gaming intervention may be warranted.
• Customer support: to respond to your support requests, to investigate account disputes, to resolve payment queries, and to provide assistance with responsible gaming tools when requested.
• Platform improvement and security: to monitor platform performance and uptime, to investigate and resolve technical issues, to detect and address security vulnerabilities, and to improve the user experience for players across Bangladesh.

Where 93bd wishes to use your personal data for a purpose that is not listed above — for example, to send you optional promotional communications about offers and bonuses — we will seek your explicit consent before doing so, and you will always have the ability to withdraw that consent at any time from your account settings or by contacting support.

93bd processes personal data only where a valid lawful basis exists. The lawful bases on which we rely are:

• Contract Performance: The majority of data processing at 93bd is necessary to perform the contract between 93bd and the player — specifically, to provide the betting and gaming service, process deposits and withdrawals, and manage the player's account.
• Legal Obligation: Certain processing activities — particularly those related to identity verification (KYC), transaction monitoring, and record retention — are required by applicable anti-money-laundering regulations and cannot be avoided regardless of consent.
• Legitimate Interests: Some processing activities — such as fraud detection, platform security monitoring, and responsible gaming analysis — are carried out on the basis of 93bd's legitimate interest in operating a safe and reliable platform. In each case, 93bd has assessed that this interest is not overridden by the player's privacy interests.
• Consent: Where 93bd processes data for optional purposes that are not required to provide the Service — such as sending promotional communications — we do so only with your prior explicit consent, which you may withdraw at any time.

93bd does not sell your personal data. We share personal data with third parties only in the following strictly limited circumstances:

• Payment Service Providers: We share the minimum necessary transaction data with the payment service providers you use (bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, etc.) for the sole purpose of processing your deposit and withdrawal requests. These providers are bound by their own privacy policies and applicable financial services regulations.
• Game Content Providers: Our live casino tables and slot games are provided by third-party software providers (including Pragmatic Play, Evolution Gaming, Spribe, and Ezugi). These providers may process certain technical session data as part of delivering their games. They do not receive your financial or KYC data.
• Legal and Regulatory Authorities: We may disclose personal data to law enforcement agencies, financial intelligence units, tax authorities, or other regulatory bodies where we are required to do so by applicable law, court order, or valid legal process. We will notify you of such disclosures where we are legally permitted to do so.
• Business Transfers: In the event that 93bd undergoes a merger, acquisition, or sale of all or a substantial portion of its assets, personal data held by 93bd may be transferred to the acquiring entity as part of that transaction. In such an event, players will be notified in advance and the acquiring entity will be required to honour the terms of this Privacy Policy.

93bd uses cookies and similar technologies to operate the platform and improve your experience. The cookies we use fall into the following categories:

• Strictly Necessary Cookies: These cookies are essential for the platform to function correctly. They enable core functions such as maintaining your login session, storing your language preference, and processing transactions securely. These cookies cannot be disabled without severely impairing the functionality of the Service.
• Performance and Analytics Cookies: These cookies collect anonymised information about how users interact with the platform — which pages are visited most, where users encounter errors, and how session flows progress. This data is used to improve platform performance and fix bugs. The data collected is aggregated and does not identify individual users.
• Functional Cookies: These cookies remember your preferences — such as your chosen language — to provide a more personalised experience when you return to the platform. Disabling functional cookies may result in some platform features not working as expected.

You can manage your cookie preferences through your browser settings. Most browsers allow you to view, manage, block, and delete cookies. Please note that blocking strictly necessary cookies will prevent the platform from functioning correctly. For detailed guidance on managing cookies in your specific browser, refer to your browser's help documentation.

93bd implements a range of technical and organisational security measures to protect your personal data against unauthorised access, accidental loss, destruction, or disclosure. These measures include industry-standard SSL/TLS encryption on all data transmissions between your device and the 93bd platform, encrypted storage of sensitive account data, access controls that restrict internal access to personal data on a strict need-to-know basis, regular security assessments and vulnerability testing of platform infrastructure, and automated monitoring systems designed to detect and alert on unusual access patterns or potential security incidents.

While 93bd takes every reasonable precaution to protect your data, no online platform can guarantee absolute security against all possible threats. In the event of a personal data breach that is likely to result in a risk to your rights and freedoms, 93bd will notify affected players as promptly as the circumstances allow. You can contribute to the security of your account by using a strong, unique password that you do not share with any third party, and by contacting 93bd support immediately if you suspect that your account has been accessed without your authorisation.

93bd retains personal data only for as long as is necessary to fulfil the purposes for which it was collected, or as required by applicable law. The following retention periods apply: account data and KYC documentation are retained for a minimum of five (5) years following the closure of an account, in accordance with anti-money-laundering record-keeping requirements; transaction records are retained for a minimum of five (5) years from the date of the transaction; gameplay records are retained for a period of two (2) years from the date of the activity; support interaction records are retained for a period of two (2) years from the date of the last interaction.

When personal data is no longer required to be retained, 93bd will delete or anonymise it in a secure manner. Where complete deletion is not immediately possible due to technical constraints (for example, where data is stored in backup archives), the data will be isolated from active processing and securely deleted at the earliest technically feasible opportunity.

To exercise any of the above rights, please contact the 93bd support team via live chat on the platform or by emailing [email protected]. We will respond to all requests within a reasonable timeframe. We may need to verify your identity before actioning any request in order to ensure that we are not disclosing your data to an unauthorised third party.

The 93bd Service is strictly intended for adults aged 21 years and above. 93bd does not knowingly collect personal data from any individual under the age of 21. All accounts are subject to age verification as part of the KYC process, and accounts where the holder is found to be under 21 will be immediately closed and any funds deposited will be returned net of any bonuses or winnings, in accordance with the Terms and Conditions.

93bd reserves the right to update or modify this Privacy Policy at any time. When material changes are made to the Policy, 93bd will notify registered players via their registered mobile number or email address, or via a prominent notice displayed on the platform, at least seven (7) days before the changes take effect. The date of the most recent revision to this Policy is shown at the top of the document.

Your continued use of the 93bd Service following the effective date of any revision to this Policy constitutes your acceptance of the revised Policy. If you do not accept the revised Policy, you should close your account and cease using the Service before the effective date of the revision. We encourage you to review this Policy periodically to stay informed about how 93bd protects your personal information.

If you have any questions, concerns, or requests relating to this Privacy Policy or to the way in which 93bd processes your personal data, please contact our support team. We are available 24/7 via live chat on the platform and aim to respond to all privacy-related enquiries promptly.

Email: [email protected]